Frequently Asked Questions

Why Makia The Baby Journal?

Safe, fast and easy to use, Makia The Baby Journal truly has it all. A premium journal with monthly prompts to keep you inspired, we can confidently say there is nothing quite like Makia on offer.

Capture the first year—it will never happen again—and cherish it forever. Then print it into a luxurious hardcover book, a perfect keepsake wedding gift or birthday present.

Can I have more than one account?

Yes you can have multiple accounts for separate children. In the near future you will be able to add multiple children to one account, each with separate journals.

We are not a traditional family unit, can we still use Makia the Baby Journal?

We cater for everyone; LGBTQ+, single parents, role models and everything in between.

What is the 1st Year and Baby Bump?

The Baby Bump is for expectant parents. You can use this to journal the magic of your pregnancy journey. The 1st year is for parents that want to journal Bubba’s journey from the time they are earthside.

How much does it cost and what do I get?

The Baby Bump

Product What you get Price
App Subscription Journal access + digital PDF $60
Add-ons
Printed Journal After journal is completed in the app Specially customised hard copy of your journal more info $197
Pre-order Price App Subscription + Printed Journal $257 $214 Save $43


The First Year

Product What you get Price
App Subscription Journal access + digital PDF $100
Add-ons
Printed Journal After journal is completed in the app Specially customised hard copy of your journal more info $256
Pre-order Price App Subscription + Printed Journal $356 $303 Save $53

Is the Printed Journal good quality?

We understand how time consuming and special documenting your baby's childhood can be, so we make quality our utmost priority.

At Makia, we use state of the art 6 colour printers that do your journal photos justice. We want to give you the quality that you and your family deserve.

How does it work?

After you choose your journal and sign up with an account, you are prompted to set up your baby's profile. We don't take any excessive information, just your baby's name (or what you nickname Bump) and birthday if they are already earthside. Multiple babies to treasure? Don't worry, you can add another journal in the same account later on!

Once everything is set up you can fill out the journal pages, jot down quick thoughts, write a letter to your baby and more.

Everything is in your phone's browser, so there’s no need to download an app! However we do give you the option to add a web app link to your home screen after signing up for quick access to your journal.

Read more about our different journals. or start your Baby Journal now.

What technology do I need?

Makia the Baby Journal is a web app. You can access it on your phone, tablet or computer. The experience is the same on every device.

Is Makia The Baby Journal available in my country?

Currently we are only serving Australia and New Zealand. We are working towards serving every parent all over the world at this very minute.

How big is the printed journal?

Our premium quality printed journals are A4 size - 297mm (W) x 210mm (H).

They are made with high quality linen hard covers and 170-190 GSM Japanese satin paper. These specifications are truly the best, designed to help your memories shine.

How long does my account stay active?

Whilst filling out your journal your account will remain active. We keep your account active for three months after you complete all of your journals, otherwise we close it after three months of inactivity.

How much are the delivery fees for the printed journal?

Makia The Baby Journal is currently available for Australia and New Zealand only. Shipping is free for both countries.

What are the delivery times?

Production time can take up to 14 days. Delivery time is in addition to production time and is dependent on Australia Post. Allow 3-5 days for non metropolitan and remote locations.

Once dispatched, you will receive an email with your tracking number. Use this to search the status of your order on the Australia Post website.

Issues with the printed journal design

If there are issues with the design of your journal, please check the design on your digital copy or in the app before contacting us. Unfortunately, if the digital design matches the design in your printed and delivered journal, we cannot replace them for free. Instead, we recommend that you duplicate your preferred design in Makia The Baby Journal’s web app if your account is still open, make any corrections, and then reorder.

* Please note, you can preview the journal at any time and make changes before downloading your digital copy and/or ordering a printed copy of your premium baby journal.

Issues with the printing

All orders are printed using state-of-the-art, high-resolution, 6 colour printing equipment on satin 170gsm and 170gsm stock. If you believe you've received a poorly printed order, please contact our customer service team and we will endeavour to help you.

Returns

We aim to deliver high-quality products to all of our customers. If you are unsatisfied with your order, we will work to resolve your issue as quickly as we can.

All Makia Journals are made to order, so it's rare that you will need to physically return a journal. Instead, we ask that you photograph the item in question and contact our customer service team to seek guidance on the possibility of a reprint.

Refunds

We will repair or reprint any products with manufacturing faults, within standard production time. If we are unable to produce your product to a satisfactory standard we will process a refund for you. Orders with design, content or layout errors will not be replaced or refunded.

Should you have concerns about your product please contact us immediately.

30 Day Money Back Guarantee

Love it or your money back!

We know you will like Makia Journals, but if you don't, we promise to refund you. Email info@makiajournal.com within 30 days of your purchase and tell us why you didn't like our Journals.

Get in touch

Was your question not answered here? Feel free to contact our friendly team.

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